Who is responsible for your information
ACM Foot Care is responsible for personal information collected through this website. For privacy questions, use support@byqbit.com or the contact details shown on this website.
Information you provide
If you contact us, we receive the name, telephone number, email address and message you submit. Please do not include medical records, payment details or other sensitive information in a general website message.
If you submit a review, we receive your private contact details and the display name, rating, headline and review you provide. Approved reviews may display your chosen display name and review publicly. Your private email address and telephone number are not displayed with the review.
How we use your information
We use enquiry details to respond, discuss the service you requested and keep a record of that conversation. Depending on your request, this is necessary to take steps before entering a contract or for our legitimate interest in responding to enquiries and managing the website securely.
We use your agreement when publishing a submitted review. Contact us if you want to withdraw that agreement. Withdrawal does not affect processing that took place before you withdrew it. We do not subscribe you to marketing simply because you use an enquiry form.
Website visits and cookies
The CMS records visited pages, visit times, referring websites and, where available, a country estimate for website reporting. For a public IP address, it may request a country estimate from api.country.is; that request sends the IP address to that provider. Server security logs may also contain connection and request information. These functions support our legitimate interests in operating, securing and understanding the website.
No optional Google Analytics or Meta Pixel identifiers are currently configured on this website. Read our cookie policy for information about browser storage and your choices.
Who may receive information
Authorised people who manage enquiries and the website may access relevant records. Website hosting, technical support and email providers may process information where needed to supply their services. If you follow a link to Facebook, a map, a booking service or another website, that provider handles information under its own privacy notice.
Some external services may process information outside the UK. Contact us for details of the providers and any transfer safeguards that apply to the service you use.
How long information is kept
We keep information for as long as needed for the purpose it was collected, including responding to your request, managing an ongoing relationship, resolving issues and meeting applicable legal obligations. We review records and remove or anonymise information that is no longer needed. Contact us for the retention period relevant to your enquiry or review.
Your rights and choices
Depending on the circumstances, you may ask to access, correct or delete your information, restrict its use, object to processing or receive a portable copy. Where we rely on consent, you can withdraw it. We may need to verify your identity before responding.
You can raise a concern with us using the contact details above. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes to this policy
We update this page when the website or its use of personal information changes.